Refund and Return Policy for FastSaliz

Effective Date: [Insert Date]

At FastSaliz, we strive to provide our customers with high-quality coffee equipment. We understand that sometimes products may not meet expectations, and we are committed to offering a hassle-free return and refund process.

Returns

  1. Eligibility for Return
    To qualify for a return, products must be unused, in their original condition, and in the original packaging. Returns must be requested within 30 days of receipt.

  2. Non-Returnable Items
    Certain items cannot be returned, including but not limited to:

    • Coffee grinders, machines, or accessories that have been used.
    • Items marked as non-returnable in the product description.
    • Gift cards and items marked as final sale.

  3. Return Process
    To initiate a return, please contact us at info@fastsaliz.com or call us at 415-263-5741. We will provide you with a return authorization (RA) number and detailed return instructions.
    Please note: Customers are responsible for return shipping costs, unless the product is defective or incorrect.

Refunds

  1. Refund Process
    Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.

  2. Partial Refunds
    In certain cases, partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or is missing parts).

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@fastsaliz.com with a description and photos of the damage. We will arrange a replacement or full refund, depending on your preference.

Contact Information

For questions or concerns about your order, please feel free to reach out to us at:
Email: info@fastsaliz.com
Phone: 415-263-5741
Website: fastsaliz.co

We appreciate your business and are dedicated to ensuring your satisfaction with our products!