Sales Policy – FastSaliz

Effective Date: December 2, 2024

At FastSaliz, we are committed to providing high-quality coffee equipment and exceptional customer service. Please take a moment to review our Sales Policy, which governs all purchases made through our website.

1. Order Processing

  • All orders are processed within 1-2 business days, excluding weekends and holidays.
  • Once your order is placed, you will receive an order confirmation email. A second email will be sent once your order has shipped, which includes tracking information.
  • Orders are shipped from our warehouse in San Francisco, California.

2. Payment

  • We accept all major credit cards, PayPal, and other secure payment methods available during checkout.
  • All transactions are processed securely, and we do not store your payment information.

3. Pricing

  • Prices listed on our website are in US Dollars and are subject to change without notice.
  • Sales tax will be applied to all orders based on your shipping address, where applicable.

4. Shipping & Delivery

  • We currently ship to the United States and internationally. Shipping costs will be calculated at checkout based on the delivery address and shipping method selected.
  • Please allow 5-7 business days for domestic orders and 10-15 business days for international orders to arrive.
  • Customers are responsible for any customs duties or taxes on international shipments.

5. Returns & Exchanges

  • We offer a 30-day return policy for most products. To be eligible for a return, items must be unused and in their original condition, with all packaging intact.
  • To initiate a return or exchange, please contact our customer service team at info@fastsaliz.com or call 415-263-5741.
  • Shipping fees for returns are non-refundable unless the product is defective or damaged upon arrival.

6. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 7 days of receipt. We will provide a replacement or full refund, including shipping charges for the return.

7. Customer Support

  • For any inquiries or assistance with your order, please contact us via email at info@fastsaliz.com or by phone at 415-263-5741. Our customer support team is available Monday to Friday from 9:00 AM to 6:00 PM (Pacific Time).

8. Privacy & Security

  • Your privacy is important to us. We do not share your personal or payment information with third parties, except as necessary to complete your order or as required by law.
  • Our website uses SSL encryption to ensure that all transactions are secure.

9. Limitations of Liability

  • FastSaliz is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.
  • Our maximum liability is limited to the purchase price of the item in question.

10. Modifications

  • We reserve the right to update or change this Sales Policy at any time. Any changes will be reflected on this page with the new effective date.

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